Grooming Terms & Conditions

These terms and conditions apply to all bookings made via WhatsApp, Email, Contact Form, Telephone, Online Booking System and any other forms of communication with any Puppify employee.

1. Payment

• Payment is required in full prior to arrival unless otherwise arranged.
• Bookings are not confirmed until payment is made in full, unless otherwise arranged. 
• It is the responsibility of the owner/individual booking to select the correct pet and weight. If the incorrect details are provided then the client agrees to be held liable for any additional costs. 
• If upon arrival there are additional requirements payment will be required prior to grooming. 
• If for whatever reason payment is not made prior to or on the day of grooming then the payment is due within 2 business days unless otherwise arranged. By accepting Puppify services you are liable for making payment, if payment was not made prior to arrival.  
• Failure to make timeous payment will result in late payment fees and interest and may result in an impaired credit record.
• By using our services you agree to being personally liable for all collection fees, legal fees, late payment fees and interest. We charge a late payment fee of R50 per invoice per month PLUS 2% per month interest compounded on all late payments.  

2. Pricing

• Prices given over the phone are based on Puppifys’ representative’s judgement and based on the information provided by the client.
• Puppify (Pty) Ltd reserves the right to change price if the condition or size of the pet requires more work than anticipated. 
• Puppify reserves the right to charge an additional fee for severely matted dogs and cats in addition to pricing displayed.
• Prices are available on the website and therefore the client acknowledges that additional fees may be incurred.
• Prices are subject to change.
• Miniature Schnauzer are classified as MEDIUM breed and Standard Schnauzers as large breed. 
• Prices are based on size of the pet by weight, coat type and condition. In the case of a dispute on the size of the dog, we will use the average weight  as stipulated for the breed on the AKC website. Our website has information and guidelines on the size of dogs and their respective breed.
• The client is responsible for disclosing all important information related to the size, weight, breed and coat condition. 
• Puppify reserves the right to cancel bookings if incorrect information is provided.
• Changes to bookings are required to go through head office. Changes to bookings on arrival will incur an additional R50 admin fee.
• Flyer promotions: only 1 promotion per client is allowed.

3. Hours of Operation

• Our hours of operations are Monday to Friday 8am – 4.30pm and selective Saturdays and Public Holidays.
• Last appointments of the day must begin no later than 4pm, unless otherwise agreed, depending on the breed and condition.
• If the client delays the team from grooming a pet then Puppify (Pty) Ltd reserves the right to charge an additional R100 for every 30min delay. We reserve the right to turn away clients that are over 15 minutes late for their appointment.
• Please note we do not guarantee arrival times as we deal with many factors that can cause delays.
• No refunds or rescheduling will be allowed if clients or their pets are not present on arrival. 

4. Booking Reservations

• You are encouraged to book your service in advance.
• Cancellation policy: 24 hours notice must be given before cancelling an appointment, failing which we reserve the right to charge for the full price. Cancellations without rescheduling incur an admin fee of R50. If the booking is moved on arrival an additional R100 call out fee will apply.
• Please note that it is the clients responsibility to check weather conditions prior to booking. 
• Bookings are not reserved until payment is made in full.
• Puppify reserves the right to cancel bookings for whatever reason, including but not limited to: incorrect information being provided, events outside of Puppify’s control occur.
• It is the clients responsibility to select the correct area and Puppify may cancel such bookings without notice. It is the clients responsibility to check that Puppify covers their area. This information can be found on the “Areas We Cover” page displayed on the site. If unsure the client can contact Puppify on our WhatsApp line. 
• The client is responsible for providing access to a tap and plug point within 15m of the parking location. No refunds or rescheduling will be allowed if grooming is not able to take place on arrival. 

5. Matted Coats

• The well-being of your pet is of utmost importance to Puppify (Pty) Ltd, for this reason, severely matted dogs and cats, will be shaved to prevent pain and suffering.
• By using Puppify (Pty) Ltd services, the client grants permission for matted hair to be shaved and stripped. The additional cost of this will be borne by the client.
• Severely matted pets will incur additional fees at the discretion of management.
• It should be noted that there is a greater risk of cuts and injury for severely matted pets and Puppify (Pty) Ltd will not be held liable for the injury of any pet. 
• No refunds will be processed if Puppify staff are unable to groom your pet due to the severity of the matting. 

6. Illness / Injury / Condition

• Pet’s medical history must be disclosed before any treatment commences. We retain the right to refuse to groom any pet that may have any of the following (if unsure please consult your vet or send us a query):
  • Severe or contagious skin conditions
  • Stitches from any surgery
  • Any open or weeping wounds
  • Any form of ill health
  • Vomiting
  • Diarrhea
  • Breathing difficulties
  • Unusual lethargy
  • Any other signs of injury not yet seen to by a vet
  • Pregnancy (Puppify does not groom heavily pregnant pets)
• By using Puppify (Pty) Ltd services, the client agrees:
  • The pet is fit and healthy. (Grooming of sick, pregnant or elderly pets is entirely at the owner’s risk). Grooming may expose underlying skin or health problems that we cannot be held liable for.
  • The pet is vaccinated and up to date. An unvaccinated pet puts itself and others at risk. If your pet is not vaccinated and any staff are harmed by your pet then you will responsible for any medical related costs.
  • It must be clearly understood and agreed that whilst every attention is given to your pet(s) they are accepted at the owner’s risk. Our first concern is for the welfare of your pet so in the event of injury or illness a vet may be called in and all costs in connection with and in the carrying out of this instruction shall be at the owner’s expense.
  • That the groomer and Puppify (Pty) Ltd will not be held liable or responsible for any mishap caused.
  • The client acknowledges that no complaints will be entertained more that 24 hours after being groomed.

7. Ticks and Fleas

• Pets with ticks and fleas will be treated with Puppify (Pty) Ltd choice of remedy at the current cost indicated on our price list. Owners will be advised and are encouraged to address problems areas in their pet’s home and immediate environment.
• The mobile salon will also need to be treated to prevent cross contamination therefore and additional charge of R50 will be levied if we are not informed prior to grooming of infestation. You will be advised to treat your pet and your home environment to eradicate the problem. 
• Please note that tick and flea dip is a pour on insecticide. Puppify (Pty) Ltd will not be held responsible or liable for any adverse skin reactions. We suggest that a spot-on or chewable tablet be used especially for pets with sensitive skin. It should also be noted that a dip kills only the ticks/fleas on the pet at the time and the environment will need to be treated as well to prevent reinfestation.
• Puppify (Pty) Ltd takes great care in ensuring a clean environment. We will however not be held liable or take any responsibility for your pet catching ticks or fleas. Dogs and cats can become infested with ticks and fleas in numerous ways and from multiple sources.

8. Aggressive / Difficult Dogs & Cats

• Dogs that are aggressive, difficult or have a tendency to bite will generally be muzzled for their safety and ours. While we have a great deal of experience and success in the grooming of difficult dogs, we reserve the right to halt the grooming process should a dog become aggressive to the point of being a danger to staff or to his or herself. No refunds will be given in the event that the groom is not able to continue.
• Please note Puppify (Pty) Ltd are not able to sedate your pet.

• While every care is taken to ensure the safety of all pets, owners will not hold Puppify (Pty) Ltd, its staff nor owners liable for any loss or injury to their pets and/or property.
• It is the responsibility of the client to ensure a safe parking location. If Puppify or its staff members incur any loss, as a result of unsafe parking, Puppify may hold the client liable. 

10. Marketing

• By using Puppify (Pty) Ltd, the client agrees to their pet being photographed/videoed and being used on Puppify (Pty) Ltd website/social media and for any marketing purposes.
• By using Puppify (Pty) Ltd services you agree to allow Puppify to contact you regarding your customer experience which may be in the form of electronic communication. This communication may include additional marketing content.